Shipping policy
Eagle Nest Mercantile LLC · Last updated: Oct. 1, 2026
This policy explains how and when we ship your order. By placing an order, you agree to the terms below.
Processing Time
Orders are processed and shipped within 3 business days (Monday–Friday, excluding holidays). Orders placed after 12:00 p.m. Mountain Time are processed the next business day. During holidays, sales or other busy periods, processing may take up to 5 business days.
For December 2026, orders placed for delivery by Dec. 23, 2026, order cutoff will be Dec. 10, 2026 per the USPS recommended deadline of Dec. 17, 2026. This gives us time to process your order and still meet USPS deadlines.
Shipping Methods and Rates
We ship within the United States using USPS, out of Eagle Nest, NM 87718. Shipping rates are calculated at checkout based on weight, size and destination.
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Standard shipping: estimated 5-7 business days after processing
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Expedited shipping: estimated 2-3 business days after processing
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Free standard shipping on orders over $95.00 (excludes artwork and oversized items)
Delivery estimates come from the carrier and are not guaranteed.
We currently ship only within the United States.
Local Pickup
Local pickup is available at no charge at our store, 170 E Therma Dr, Eagle Nest, NM 87718 from Mother’s Day through Columbus Day. Choose “Local Pickup” at checkout. We’ll email you when your order is ready. Please pick up within 5 days and bring your order confirmation. Check our Facebook page at The Eagle Nest Mercantile for the most updated hours during the pickup period.
Shipping Artwork
Artwork is carefully packed for its size and medium, and handling charges may apply.
Artwork:
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Ships fully insured for its purchase price
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May ship separately from the rest of your order
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May require additional processing time of 5-10 business days for appropriate packing
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Requires an adult signature on delivery for pieces valued over $500.00
Large or framed pieces may require special shipping. We’ll contact you with a shipping quote before your order ships, and you may cancel for a full refund if you prefer not to proceed. Local pickup is encouraged for large pieces.
Jewelry and High-Value Orders
Orders over $100 ship insured and may require a signature on delivery.
Order Tracking
When your order ships, you’ll receive an email with a tracking number. Please allow up to 24 hours for tracking information to update.
Address Accuracy
Please double-check your shipping address at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer. If a package is returned to us because of an incorrect address or failed delivery, we will reship it once the customer pays the new shipping cost.
Lost, Delayed or Stolen Packages
We are responsible for your package until the carrier marks it delivered. If tracking hasn’t updated for 7 days, contact us at enmercnm@gmail.com and we’ll open a trace with the carrier.
Once a package is marked delivered to the address provided, we are not responsible for loss or theft. If your package shows delivered but you can’t find it, please:
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Check around your property, with neighbors and with your local post office or carrier.
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Wait 48 hours. Carriers sometimes mark packages delivered early.
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Contact us. We’ll help you file a claim with the carrier, and insured packages are covered under the carrier’s claim process.
We are not responsible for delays caused by carriers, weather or other events beyond our control.
Damaged in Transit
If your order arrives damaged, contact us within 3 days of delivery with photographs of the outside of the box, the packing inside and the damaged item. Please keep all packaging. Full details are in our Returns & Refunds Policy.
Contact Us
Questions about this policy? Contact us at enmercnm@gmail.com